What You Should Know

The Level 1 Support Engineer role at Numata is a full-time, entry-level position offering an estimated salary between R 165,000 and R 220,000 per year. This opening is geared towards candidates starting their IT support careers, providing valuable experience and a launching pad into more advanced technical roles. With clearly outlined responsibilities and preferred skills, it’s a practical entry point for those seeking a steady, well-compensated start in IT support.

The job typically involves working closely with end-users, providing essential first-line assistance and troubleshooting. Entry is possible with as little as a year or two of relevant experience, making it ideal for recent graduates or those with technical internships.

This position is a strong fit for anyone looking to sharpen their technical and problem-solving skills in a structured environment. Salary estimations indicate a competitive market rate, adding to its appeal.

Day-To-Day: What to Expect

The daily life of a Level 1 Support Engineer involves delivering first-level technical support for end-users, usually through phone, email, or chat. You’ll log all incoming support requests in a ticketing system, ensuring nothing falls through the cracks and users get timely solutions.

This role covers troubleshooting basic issues such as password resets, printer problems, and software questions, with escalation for more complex needs. Managing user accounts—including password resets and access requests—is also key.

Documenting solutions and contributing to an organisational knowledge base forms part of the routine, helping the overall team work more effectively. You’ll often juggle multiple requests at once, building strong multitasking skills.

Soft skills like clear communication, patience, and a customer-first attitude are vital on the job, ensuring all users feel heard and supported. As entry-level support, you’ll work closely under senior technical guidance, learning valuable best practices along the way.

The Upsides

This is an ideal opportunity for those starting out, with requirements that don’t demand years of professional experience. The salary is competitive for an entry-level post and leaves room for financial progression as experience grows.

Additionally, this role exposes you to a wide range of IT environments, giving you skills that transfer well to different departments or higher support levels in the future.

The Downsides

The front-line nature of the job means dealing with repetitive issues and sometimes frustrated users, which can become taxing. Expectations for fast and effective support add pressure to maintain high standards.

While this position is great for gaining experience, advancement to more senior roles typically requires ongoing learning and certifications, so proactive skill development is key.

Final Verdict

The Level 1 Support Engineer position at Numata offers a strong start for those seeking a career in IT support. The competitive pay, skill development opportunities, and career progression make this role an excellent entry point. If you’re prepared to grow from hands-on experience and enjoy helping others solve daily tech issues, this position is highly recommended.