What You Need to Know

The Level 1 Support Engineer role is an entry-level opportunity with an estimated salary of R 165,000 to R 220,000 per year. It is ideal for recent graduates or those with 1–2 years of IT support experience.

This position is full-time and focuses on customer service and IT problem solving. You will provide basic technical support to end-users and escalate complex issues as needed.

The job requires foundational knowledge of hardware, software, networking, and operating systems. Certifications like CompTIA A+, ITIL Foundation, or Microsoft Fundamentals are valuable but not mandatory.

Strong communication and problem-solving skills are essential. The employer values employees who are eager to learn and grow within a team environment.

This position is recommended for those seeking an accessible entry into the expanding IT sector, offering structured growth and training on the job.

Daily Job Responsibilities

Your daily tasks include handling support requests via phone, email, or chat, and logging them using a ticketing system. You’ll assist users by resolving basic IT issues quickly.

When more complex problems arise, you’ll escalate them to a higher-level engineer. You’re also responsible for managing user accounts, performing password resets, and supporting access requests.

Additional activities involve documenting solutions and updating the internal knowledge base, ensuring your team has useful information at hand.

The role often requires multitasking, balancing several cases or requests at once, and maintaining a customer-centric approach throughout your interactions.

Expect regular communication with non-technical end-users, so patience and clarity are key to success in this position.

Major Advantages

This job offers a great starting salary and the potential to progress within the company or sector. It’s a reliable way to enter the IT industry.

You get hands-on exposure to various systems and practical troubleshooting, which helps build a strong foundation for your technical skills.

Possible Challenges

Being the first point of contact for users means you deal with a high volume of common, sometimes repetitive problems that require patience.

There may be pressure to resolve issues quickly, especially during busy periods, which can be stressful if you’re new to the field.

Final Verdict

If you’re looking to launch your IT career, a Level 1 Support Engineer role is a smart choice. It offers development opportunities, a clear salary range, and valuable experience.

The job is best for candidates with a passion for technology and a customer focus who are prepared to learn on the job and take on new challenges as they grow.